Legal & Policies
The Portal is committed to transparency about how our services work, what to expect, and your rights as a client. Please read the policies relevant to the services you are interested in.
Site-Wide Policies
- General Wellness DisclaimerRequired
Site-wide wellness disclaimer shown in the footer and booking flow.
Effective May 15, 2026
- Client Informed Consent & Liability WaiverRequired
Required waiver for all booking clients.
Effective May 15, 2026
- Complementary & Alternative Health DisclosureRequired
California-specific disclosure that practitioners may not be licensed physicians.
Effective May 15, 2026
- Independent Practitioner Disclaimer
Covers independent practitioners and partners: their independent relationship, who manages their bookings and cancellations, and The Portal's release from liability.
Effective June 20, 2026
- Privacy Policy
How The Portal at Living Energy collects, uses, and protects your information.
Effective June 20, 2026
- Emergency & Medical Advice Disclaimer
Explicit disclaimer that services are not emergency or medical care.
Effective May 15, 2026
- Website Terms of Use & Terms of Sale
Terms governing your use of the website, purchases, bookings, and services.
Effective June 20, 2026
Booking Policies
- Cancellation, Rescheduling & No-Show Policy
Portal cancellation and refund policy for bookings.
Effective May 15, 2026
Therapy & Device Policies
- Device Use & Safety DisclaimerRequired
Shown for vibroacoustic, infrared, therapy lounge, and device-based services.
Effective May 15, 2026
Events, Classes & Retreats
- Events, Classes & Retreats WaiverRequired
Waiver for group classes, events, circles, and retreat participation.
Effective May 15, 2026
Retail & Shop
- Retail & Shop Disclaimer
Shown on the shop page and for any product-related offerings.
Effective May 15, 2026
These policies reflect The Portal's good-faith effort to communicate clearly and transparently. Questions? Contact us.