Cancellation, Rescheduling & No-Show Policy

This policy covers bookings made through The Portal at Living Energy. Events, retreats, and multi-session packages may carry their own terms, given in writing at the time of registration.

Everything booked online is paid for at the time of booking. Your payment is what holds the time, which is why the terms below describe what is refunded rather than what is charged.

Sessions with a practitioner

Readings, Deep Dive Guidance, Shamanic Energy Sessions, and mentorship.

A $25 booking fee is included in the price of every session and is not refunded. It covers the time being taken off the calendar and made unavailable to anyone else.

| Notice given | Cancel | Reschedule | |---|---|---| | More than 72 hours | Refunded, less the $25 booking fee | Free | | 24 to 72 hours | 50% refunded, less the $25 booking fee | Free, once | | 6 to 24 hours | No refund | At our discretion | | Under 6 hours | No refund | Not available |

The six-hour floor exists because a session held that close is a session already prepared for, and the time cannot be offered to anyone else.

The Aura Photo & Intuitive Reading is non-refundable at any notice. It can be moved to another time if you let us know in advance.

Therapy bay and Frequency Lounge reservations

These are not refunded, but nothing is lost. Cancel and we will move your payment to another time that suits you. Please let us know before your session begins.

Event tickets

Event tickets are non-refundable and cannot be moved to another event. Each ticket holds a limited seat that cannot then be sold to anyone else. Please check the date before purchasing.

No-shows

Failing to attend without notice is treated as a cancellation with no notice: the payment is forfeited and no reschedule is offered.

Late arrival

Sessions begin and end at the scheduled time out of respect for other clients. Arriving late will shorten your session rather than extend it, with no reduction in price. Arriving more than 15 minutes late without notice may be treated as a no-show.

Emergencies

We will always do our best to work with you in a genuine emergency. Please contact us as soon as you are able.

How to cancel or reschedule

Call or text (805) 433-7685, or reply to your confirmation email, quoting the reference number on your booking. Refunds are returned to the card used at booking and may take a few business days to appear.

This policy may be updated. The version shown here is the one currently in effect, and the terms that applied to your booking are the ones displayed when you made it.