Privacy Policy

Effective Date: June 20, 2026

Last Updated: June 21, 2026

1. Introduction

The Portal at Living Energy ("Company," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, retain, disclose, and protect information when you:

Visit or interact with our website and any related webpages operated by us;
Create or use a customer account;
Schedule, reschedule, or cancel an appointment;
Purchase products, services, gift cards, memberships, or other offerings;
Join a mailing list, waitlist, rewards program, or promotional program;
Contact us through a form, email, telephone call, text message, social media account, or other communication channel; or
Otherwise interact with our online services.

In this Privacy Policy, the website and its related online features are collectively referred to as the "Website."

This Privacy Policy should be read together with our Terms of Use and any additional notices presented when information is collected.

By accessing or using the Website, you acknowledge the practices described in this Privacy Policy. If you do not agree with these practices, please discontinue use of the Website and do not submit personal information through it.

2. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our business, Website, services, technology, or legal obligations.

When we make changes, we will post the revised policy on this page and update the "Last Updated" date above. When appropriate, we may provide additional notice through the Website, by email, or by another reasonable method.

Your continued use of the Website after an updated Privacy Policy becomes effective signifies your acknowledgment of the revised policy.

3. Children's Privacy

The Website is intended for a general adult audience and is not directed to children under 13 years of age.

We do not knowingly request or collect personal information online from children under 13. Children under 13 should not create an account, make a purchase, schedule an appointment, join a mailing list, or submit their name, address, telephone number, email address, payment information, or other personal information through the Website.

If we learn that personal information has been collected from a child under 13 without appropriate parental authorization, we will take reasonable steps to delete it.

A parent or guardian who believes that a child under 13 has submitted personal information to us may contact us using the information in the "Contact Us" section below.

4. Information We Collect

The information we collect depends on how you interact with us. It may include information you provide directly, information generated through transactions or appointments, and information collected automatically through the Website.

4.1 Information You Provide Directly

We may collect information that you voluntarily provide when you:

Schedule or manage an appointment;
Create or update an online account;
Purchase or inquire about a product or service;
Register for a class, event, workshop, membership, or program;
Purchase or redeem a gift card;
Subscribe to emails or other communications;
Complete a contact, intake, feedback, or request form;
Enter a promotion, drawing, survey, or rewards program;
Request customer assistance;
Report a concern involving the Website, an order, or an appointment; or
Communicate with us by email, telephone, text, social media, or another method.

Depending on the interaction, this information may include:

Your name;
Billing or mailing address;
Email address;
Telephone number;
Account username and password;
Appointment date, time, service selection, and booking notes;
Product preferences and purchase selections;
Gift recipient information that you ask us to use;
Communications, questions, reviews, or feedback you submit;
Marketing preferences;
Information necessary to complete a return, refund, exchange, or customer-service request; and
Any other information you choose to provide.

Please avoid including highly sensitive or unnecessary information in open text fields, appointment notes, reviews, or general messages.

4.2 Appointment and Service Information

When you request or receive an appointment-based service, we may collect information needed to:

Confirm your identity and contact information;
Reserve the requested date and time;
Send confirmations, reminders, or scheduling updates;
Record the service selected;
Process deposits, cancellations, or service payments;
Maintain records of past and upcoming appointments;
Respond to questions or accommodation requests; and
Resolve booking, attendance, or payment issues.

Information entered into an appointment platform may also be processed by the company that provides the scheduling technology. That provider's handling of information may be governed by its own privacy policy and contractual obligations to us.

4.3 Account Information

If the Website allows customer accounts, we may collect information used to establish and administer the account, including login credentials, saved preferences, order history, appointment history, and communication settings.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account. Please notify us promptly if you believe an account has been accessed without authorization.

4.4 Purchase and Transaction Information

When you make a purchase or other payment, we may collect or receive:

Products or services selected;
Order number;
Purchase date and amount;
Billing and delivery information;
Payment status;
Discounts, credits, or gift cards used;
Shipping or pickup preferences;
Return, refund, or exchange information; and
Related customer-service communications.

We may retain transaction records for accounting, inventory management, tax reporting, fraud prevention, customer service, warranty administration, dispute resolution, and other legitimate business purposes.

4.5 Payment Information

Payments may be processed by a third-party payment processor, banking provider, appointment platform, or e-commerce provider.

Payment card numbers and related financial credentials are generally transmitted directly to the payment provider rather than stored by us. We may receive limited payment information, such as the card type, the last digits of the payment card, payment confirmation, transaction identifier, billing postal code, or payment status.

When a payment provider permits customers to save a payment method, the payment credentials are generally stored by that provider in accordance with its own security and privacy practices.

We do not recommend transmitting complete payment-card information through ordinary email, text message, social media, or an unencrypted contact form.

4.6 Communications

If you communicate with us, we may retain the message, our response, the contact information associated with the communication, and records of any matter discussed.

Telephone calls or electronic conversations are not recorded unless we provide notice or obtain authorization when required.

4.7 Information Collected Automatically

When you visit the Website, our systems and authorized service providers may automatically collect certain technical and usage information, such as:

Internet Protocol address;
Browser type and version;
Device type;
Operating system;
Approximate geographic area derived from an IP address;
Language or regional settings;
Referring website or source;
Pages viewed;
Features used;
Links or buttons selected;
Date and time of access;
Time spent on particular pages;
General navigation patterns;
Error reports and diagnostic information;
Shopping-cart activity;
Session identifiers; and
Information about how the Website performs on a particular device.

We may use this information to operate the Website, maintain security, troubleshoot technical problems, understand general usage patterns, improve navigation, evaluate which products or services receive interest, and measure the effectiveness of our Website.

5. Cookies and Similar Technologies

Cookies are small data files stored on a browser or device. The Website may also use pixels, tags, local storage, scripts, software development kits, or similar technologies.

These technologies may be used to:

Keep the Website functioning;
Maintain a shopping cart;
Remember account sessions;
Preserve language or display preferences;
Prevent fraud or unauthorized access;
Support checkout and appointment scheduling;
Remember cookie choices;
Measure general Website traffic;
Identify technical problems;
Determine which pages or features are most useful;
Understand how visitors arrive at the Website; and
Improve products, services, and Website design.

5.1 Essential Technologies

Some cookies and similar technologies are necessary for core Website functions, such as security, account authentication, appointment booking, shopping-cart operation, checkout, payment processing, and remembering privacy choices.

Blocking these technologies may prevent parts of the Website from functioning correctly.

5.2 Analytics Technologies

We may use an analytics provider to help us understand general Website activity, such as the number of visits to a page, the type of device used, the source of Website traffic, and the way visitors move through the Website.

Analytics information may be collected using cookies, device identifiers, IP addresses, or similar technologies. Where required, nonessential analytics technologies will be subject to the consent or preference options presented on the Website.

The analytics services currently used by the Website, if any, are: Vercel Web Analytics, a privacy-focused, cookieless analytics service.

5.3 Advertising Technologies

As presently operated, we do not use personal information to provide third-party cross-site behavioral advertising unless expressly disclosed through an updated Privacy Policy or Website notice.

If advertising pixels, remarketing services, or similar tracking tools are introduced in the future, we will update this policy and provide any consent or opt-out controls required by applicable law.

5.4 Managing Cookies

You may be able to manage cookies through:

The cookie-preference controls provided on the Website;
Your browser's privacy or security settings;
Device-level privacy settings; or
Controls supplied by the relevant analytics or technology provider.

Blocking or deleting cookies may cause account, appointment, checkout, preference, or other Website features to operate incorrectly.

6. Do Not Track and Browser Privacy Signals

Some browsers offer a "Do Not Track" setting. Because there is not a uniform standard governing all Do Not Track signals, the Website may not respond to every such signal.

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, such as Global Privacy Control, we will process that signal in the manner required for the browser or device sending it.

7. Information Obtained From Other Sources

We may receive information from third parties that assist us with business operations, including:

Appointment and scheduling platforms;
E-commerce providers;
Payment processors;
Delivery or shipping companies;
Email and text communication providers;
Account authentication services;
Website hosting companies;
Analytics providers;
Fraud-prevention services;
Social media services when you interact with our account or content; and
Business partners involved in a service, event, or transaction you requested.

Information received from these sources may be combined with other information maintained by us when reasonably necessary to provide services, complete transactions, maintain records, prevent fraud, or improve operations.

8. How We Use Personal Information

We may use personal information for the following purposes:

8.1 Providing Products and Services

To:

Process and fulfill purchases;
Schedule and administer appointments;
Create and manage accounts;
Provide requested services;
Process payments, deposits, returns, refunds, or exchanges;
Arrange shipping, delivery, or pickup;
Send order and booking confirmations;
Provide appointment reminders;
Respond to customer questions;
Administer classes, events, memberships, or programs; and
Carry out other actions you request.

8.2 Operating and Improving the Business

To:

Maintain the Website;
Monitor Website performance;
Diagnose errors;
Improve Website navigation and accessibility;
Understand general demand for products and services;
Maintain inventory and sales records;
Evaluate appointment availability and service demand;
Develop or improve offerings;
Conduct internal reporting and planning; and
Train personnel and improve customer service.

For example, we may review aggregated information showing that a particular product category is frequently purchased or that certain appointment times are in greater demand. We may use these observations to plan inventory, staffing, schedules, or future offerings.

8.3 Communicating With You

To:

Respond to inquiries;
Provide customer support;
Send transactional messages;
Notify you about order, appointment, account, or payment activity;
Send safety, security, or service announcements;
Request feedback;
Inform you of material changes to our policies or services; and
Send promotional messages when you have requested or consented to them.

8.4 Security and Fraud Prevention

To:

Protect the Website, customers, personnel, and business;
Verify transactions;
Detect suspicious activity;
Prevent fraud, misuse, or unauthorized access;
Enforce applicable terms and policies;
Maintain system integrity; and
Investigate potential security incidents.

8.5 Legal and Administrative Purposes

To:

Maintain required accounting, tax, and transaction records;
Respond to legal process;
Exercise or defend legal rights;
Resolve complaints or disputes;
Comply with applicable laws and lawful government requests;
Enforce contracts; and
Protect the rights, property, safety, and security of the Company and others.

8.6 Marketing

When permitted and when you have made the appropriate selection, we may use your contact information to send information about products, services, events, appointment availability, promotions, or business updates.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us.

Opting out of promotional communications will not prevent us from sending messages that are necessary to administer a purchase, appointment, account, payment, safety issue, policy change, or other existing relationship.

9. Legal Bases for Processing Where Applicable

For individuals located in the European Economic Area, United Kingdom, or another jurisdiction requiring a legal basis for processing, we may process personal information on one or more of the following grounds:

Performance of a contract: Processing information needed to complete a purchase, administer an appointment, maintain an account, or provide a requested service.
Legitimate interests: Operating and improving the Website, protecting the business, maintaining records, preventing fraud, and responding to ordinary business inquiries, provided those interests are not overridden by applicable individual rights.
Consent: Sending certain promotional communications or activating nonessential tracking technologies when consent is required.
Legal obligations: Maintaining legally required records and responding to valid legal requests.
Protection of rights and safety: Establishing, exercising, or defending legal claims and protecting individuals, systems, and property.

Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect processing lawfully performed before the withdrawal.

10. How We Disclose Information

We do not sell or rent customer personal information for money.

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this policy.

10.1 Service Providers

We may provide information to contractors and service providers that perform services on our behalf, including:

Website hosting and maintenance;
Appointment scheduling;
Account administration;
Payment processing;
E-commerce operations;
Order fulfillment;
Shipping or delivery;
Email or text delivery;
Data storage and backup;
Analytics;
Fraud detection;
Information security;
Professional accounting;
Legal or compliance assistance; and
Customer-support technology.

These providers may access information only to the extent reasonably necessary to perform their services, subject to their contracts and applicable law.

10.2 Transactions You Request

We may disclose information when necessary to complete a transaction or service requested by you. For example, a delivery address may be provided to a shipping company, or booking information may be processed through an appointment platform.

10.3 Professional Advisers

Information may be disclosed to attorneys, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary to obtain professional services, comply with obligations, or protect legal interests.

10.4 Legal Requirements and Protection

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with a law, regulation, court order, subpoena, or other valid legal process;
Respond to a lawful request from a government authority;
Investigate suspected fraud or unlawful conduct;
Enforce our agreements or policies;
Protect the rights, property, safety, or security of the Company, our customers, personnel, or others; or
Respond to an emergency involving potential harm.

10.5 Business Changes

If the Company is involved in a merger, acquisition, financing, reorganization, bankruptcy, transfer of control, or sale of some or all business assets, personal information may be reviewed or transferred as part of that transaction.

Any successor that receives personal information will be expected to handle it in accordance with applicable law and the privacy commitments associated with the information.

10.6 With Your Direction or Consent

We may disclose information to another person or organization when you direct us to do so or provide authorization.

11. Aggregated and Deidentified Information

We may create aggregated, statistical, or deidentified information that cannot reasonably be used to identify a particular person.

For example, we may calculate total product sales by category, overall appointment volume, average Website visits, or general regional interest without attaching that information to an identifiable customer.

We may use and disclose aggregated or deidentified information for business analysis, planning, research, service improvement, inventory management, and other lawful purposes.

We will not attempt to reidentify information maintained in a deidentified form except when reasonably necessary to test whether the deidentification process is effective or as otherwise permitted by law.

12. Third-Party Websites and Services

The Website may include links to third-party websites, maps, social media platforms, videos, booking systems, payment portals, or other external services.

Selecting a third-party link or using an embedded service may allow that third party to collect information independently. We do not control the privacy, security, accessibility, or content practices of unaffiliated third parties.

This Privacy Policy applies only to information processed by us. You should review the privacy policy of a third-party service before providing information through it.

A link to another website does not necessarily constitute our endorsement of that website or its privacy practices.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Complete purchases and appointments;
Maintain customer accounts;
Provide customer service;
Preserve transaction and tax records;
Administer returns, refunds, disputes, or warranties;
Maintain security and prevent fraud;
Comply with legal and accounting obligations;
Enforce agreements; and
Establish, exercise, or defend legal claims.

Retention periods vary depending on the type of information, the nature of the relationship, contractual requirements, legal obligations, and legitimate business needs.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to backup, archival, fraud-prevention, and legal-retention requirements.

14. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against accidental loss, unauthorized access, alteration, misuse, or disclosure.

These safeguards may include controlled access, password protection, encrypted connections, reputable hosting and payment services, software maintenance, security monitoring, and internal procedures appropriate to the size and nature of the business.

No method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

You are also responsible for protecting account credentials, devices, and passwords under your control. Do not share account passwords, and use a unique password that is not reused for unrelated services.

If you believe that your interaction with us or your account is no longer secure, contact us promptly.

15. Your Privacy Choices

15.1 Account Information

If account features are available, you may be able to review or update certain information by signing in and visiting your account settings.

You may also contact us to request assistance accessing, correcting, or deleting account information. We may need to verify your identity before completing a request.

Deleting certain information may require closure of the associated account and may affect our ability to provide services or maintain records required by law.

15.2 Promotional Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.

You may request that we stop promotional text messages by following the instructions in the message or contacting us.

Even after opting out of marketing, you may continue to receive nonpromotional communications concerning appointments, purchases, accounts, security, policy updates, or other transactions.

15.3 Cookies and Analytics

You may manage available cookie choices through the Website's cookie-preference control, browser settings, or device settings.

Your choices generally apply to the browser and device on which they are made. Deleting cookies, using a different browser, or changing devices may require you to make the selection again.

15.4 Access, Correction, and Deletion

Subject to applicable law and appropriate identity verification, you may request that we:

Provide access to certain personal information maintained about you;
Correct inaccurate personal information;
Delete personal information that is not subject to a valid retention exception; or
Provide additional information about how your information is handled.

Requests may be submitted using the contact information at the end of this policy.

We may deny or limit a request when permitted by law, including when we cannot verify the requester, when retention is legally required, when information is needed to complete an existing transaction, or when fulfilling the request would adversely affect another person's rights.

16. California Privacy Information

This section applies to California residents to the extent required by applicable California privacy law.

16.1 Categories of Information

Depending on your interaction with us, we may collect the following general categories of information:

Identifiers, such as name, address, telephone number, email address, account identifier, or IP address;
Customer and transaction information, such as purchase, appointment, payment-status, return, or service records;
Commercial information, such as products or services considered, requested, or purchased;
Internet or electronic activity, such as Website interactions, browser information, and cookie data;
Approximate location information derived from an IP address;
Communications and customer-service records;
Account credentials;
Inferences based on general purchasing or Website activity, such as likely product or service interests; and
Other information voluntarily submitted by you.

The sources, purposes, and categories of recipients for this information are described throughout this Privacy Policy.

16.2 California Consumer Rights

Depending on which California laws apply to the Company and the particular request, California residents may have the right to:

Know the categories and specific pieces of personal information collected about them;
Know the sources, business purposes, and categories of recipients associated with that information;
Request deletion of qualifying personal information;
Request correction of inaccurate personal information;
Opt out of the sale or sharing of personal information;
Limit certain uses or disclosures of sensitive personal information;
Receive information in a portable format when required; and
Exercise privacy rights without unlawful discrimination.

We do not sell personal information for monetary compensation. As presently operated, we do not knowingly share personal information for third-party cross-context behavioral advertising unless that practice is separately disclosed.

If our practices change, we will update this Privacy Policy and provide any required notice or opt-out method.

16.3 Submitting a California Request

A California privacy request may be submitted through:

Telephone: (805) 433-7685
Mail: 649 Dolliver St, Pismo Beach, California 93449

We may ask for information reasonably necessary to verify the identity and authority of the requester. Information submitted for verification will be used for that purpose.

An authorized agent may submit a request on behalf of a California resident when permitted by law. We may require evidence of the agent's authority and may contact the resident directly to verify the request.

16.4 California Direct-Marketing Disclosure Requests

California residents may request certain information regarding disclosures of personal information to third parties for their own direct-marketing purposes where applicable.

We do not disclose personal information to unaffiliated third parties for their own direct-marketing purposes without appropriate authorization.

Requests concerning this provision may be submitted using the contact information below.

17. Rights of Individuals in the EEA and United Kingdom

Where European or United Kingdom data-protection law applies, you may have the right to:

Be informed about the processing of your personal information;
Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion in qualifying circumstances;
Request restriction of processing;
Object to certain processing based on legitimate interests;
Object to direct marketing;
Request portability of qualifying information;
Withdraw consent when processing is based on consent; and
Lodge a complaint with an appropriate data-protection authority.

These rights are subject to legal conditions, exceptions, identity verification, and record-retention requirements.

If information is transferred to or processed in the United States or another country outside your jurisdiction, the destination may have different data-protection laws. Where required, appropriate contractual or legal safeguards will be used.

Requests may be submitted through the contact information below.

18. International Visitors

The Company is based in the United States, and the Website is operated from the United States.

If you access the Website from another country, information may be transferred to, stored in, or processed in the United States and other countries in which our service providers operate.

By interacting with the Website and submitting information, you acknowledge that privacy and data-protection laws in those locations may differ from those in your country, subject to any rights and safeguards that cannot lawfully be waived.

19. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our handling of personal information may be directed to:

The Portal at Living Energy

Telephone: (805) 433-7685
Mailing Address: 649 Dolliver St, Pismo Beach, California 93449, United States

Please include enough information for us to understand and respond to the request, but do not send complete payment-card information, account passwords, government identification numbers, or other unnecessary sensitive information when contacting us.